Thank you for shopping at Beipoa.

The following terms are applicable for any products that you purchased with Us.

Definitions

For the purposes of this Return and Refund Policy:

Companyn(referred to as either "the Company", "We," "Us" or "Our" in thisnAgreement) refers to Beipoa Trading LTD, Aggrey Street, Kariakoo, Dar es Salaam.

"Goods" or "item/s" refers to the items offered for sale on the website.

"Orders" mean a request by you to purchase goods from us.

"Website" refers to Beipoa, accessible from https://beinafuu.co.tz/

"You"nmeans the individual accessing or using the website, or the company, ornother legal entity on behalf of which such individual is accessing ornusing the website, as applicable.


Your Order Cancellation Rights

Younare entitled to cancel your order within 24 hours without giving anynreason for doing so. In order to exercise your right of cancellation,nyou must inform us of your decision by cancelling your order on thenwebsite.

We cannot cancel your order if it has already been shipped.
Conditions for Returns

Wenonly accept returns for damaged, defective or wrong item/s. For moreninformation about defective goods – please read our [warrantynpolicy](https://beinafuu.co.tz/warranty-policy/)

In order for the Goods to be eligible for a return/refund, please make sure that:

• The item/s were delivered in the last 3 days.
• ThenItem/s are damaged upon receipt or in un presentable condition (thisnapplies only to orders within Dar es Salaam. For orders made outside ofnDar es Salaam, please hold the transporter liable for charges.)
  

Note that item/s damaged after delivery has been made/in possession of the customer are not eligible for a return or refund.

• The item/s are unused and in the same condition that you received it (with the exception of defective goods)
• Item/s are in the original packaging.
• Receipt is available

To make a return/refund request

If you find you meet the conditions for a return/refund (mentioned above):
1. Go to https://beinafuu.co.tz and make a return request
2. Submit
    A picture of the item/s or
    An explanation to support your claim
    Your receipt
    And order number
3. We will get back to you within 3 days

OR

Pleaseninspect the the item on the spot (without damaging the originalnpackaging) during delivery to ensure the item is correct / is undamagednand report any issues to the carrier. (Only for orders within Dar esnSalaam).

Resolving returns

Once we haveninvestigated your claim, we will contact you. If your claim isnconcerning a manufacturer defect, we may ask you to mail it to us fornfurther investigation. You are responsible for the risk and cost ofnreturning the goods to us. If the item/s are eligible for a return, wenwill exchange or repair the product for free. Or in the event, thenlatter isn’t possible due to stock depletion or any other reasons, wenwill credit your Beinafuu.co.tz account (in-store credit) with thenitem/s value (excluding shipping costs) within 3 days.

Shippingncosts are non­refundable. You can collect your repaired/ newly replacednitem/s or choose to have the item/s mailed back to the same address asninitially ordered with additional shipping costs.

The goods have to be mailed at the following address:

Beipoa Trading LTD, Aggrey Street, Kariakoo, Dar es Salaam
Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

https://beinafuu.co.tz/contact-us/