This Limited Warranty applies to physical goods purchased from BeipoanTrading LTD. We are not liable for any incidental damage arising fromnbreach of any express or implied warranty on the product. Beipoa TradingnLTD reserves the right to adjust both the period and terms from time tontime.

What does this limited warranty cover?

This LimitednWarranty covers material or manufacturing defects under normal useneffective for 12 months from date of purchase. During the warrantynperiod, Beipoa Trading LTD will repair or replace, at no charge,nproducts or parts of a product that proves defective because of impropernmaterial or manufacturing defects, under normal use and maintenance.
The Warranty does not cover:

•  Accidental damage, damage due to improper use, negligence, mishandling/abuse, insufficient care or poor maintenance.
•     Any defects caused by usage not in accordance with operations/instruction manual.
•     Any defects caused by voltage fluctuation or voltage instability.
•    nDamages caused by exposure to environmental influences, climatenconditions or situations that can reasonably be expected to cause morenthan the usual level of wear.
•     Defects that occur as a resultnof exposure to mechanical and physical loads that cannot be considerednas intended for that product.
•     Damages incurred over transitnto regions out of Dar es Salaam (The transporter will be liable forndamages caused. It is at the discretion of the customer and transporternto settle charges and/or disputes.)
•     Defects caused by rust, corrosion, scaling, bacterial deposits, water spillage or household insects or pests
•     Damage and shortcomings derived from unusual external factors such as a lightning strike or from natural disasters.
•    nReplacement of spare parts (such as knobs, handles, lights, buttons,nplates, switches, cables, coils compressors, etc.) that have beenndamaged or misplaced as a result of misuse, negligence or accidentalnloss.
•     Faults that occur due to normal wear and degradation.
•     Damage due to intent or gross negligence.
•     Theft or loss.

The Warranty is not applicable if:
Repair has been attempted by unauthorized persons.
Original design or functionality of the product has been altered.
Modifications have been made to comply with local voltage requirements and other safety or technical standards.
The warranty card or receipt is damaged, defaced or tampered with in any way.
The Serial No. / Model no. of the set has been tampered with or removed.
Product is not used according to its intended utility e.g. domestic or commercial.
 

No claim whatsoever will be entertained without the original warranty card/receipt.
Wherenfaults in the equipment are viewed by the authorized service center tonbe manufacturing defects the equipment will be serviced free of charge.nUnless it is necessary, only faulty parts will be replaced and not thenproduct.
The product must be delivered to our service center at owner’s expense, risk and responsibility.
The warranty is confined to the first purchaser of the product only and it is not transferable.
This warranty applies only to products sold and used in Tanzania.
 
How to submit a claim

Contactnus to see whether you are eligible for a free repair or replacement. Ifnyou are not, we can also repair the product for a fee in our ownnauthorized service center.

Understanding the difference between a Warranty and a Guarantee

Anguarantee is an agreement from the manufacturer confirming that theynwill repair or replace an item if something goes wrong within a certainnamount of time after you buy it. It is a promise or an assurance,nespecially one given in writing, that attests to the quality orndurability of a product or service, or a pledge that something will benperformed in a specified manner.

A warranty is a type ofnguarantee that a manufacturer or similar party makes regarding thencondition of its product. It also refers to the terms and situations innwhich repairs or exchanges will be made in the event that the productndoes not function as originally described or intended.